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Scuba Planet — Terms & Conditions
These Terms & Conditions apply to bookings and participation in activities and courses provided by Scuba Planet, Dahab, South Sinai, Egypt.
By making a booking, paying a deposit, participating in an activity, or enrolling in a course with Scuba Planet, you acknowledge that you have read and accepted these Terms & Conditions.
These Terms should also be read together with the applicable Medical Declaration, Liability Release, and other required diving or course documentation.
1. Reservations
All reservations must be made in advance through one of Scuba Planet's available booking channels, including:
Website Email WhatsApp Directly at the dive centre
Bookings are subject to availability.
A reservation is considered confirmed only after the required deposit has been received and Scuba Planet has provided written confirmation.
2. Deposits
The following deposits apply unless otherwise agreed with Scuba Planet:
Daily diving & snorkeling activities: 30% deposit. PADI Courses: 50% deposit. Professional Courses — Divemaster & Internships: 50% deposit, with the remaining balance payable upon arrival.
The relevant booking is only confirmed once the required deposit has been received.
3. Final Payment
The remaining balance must be paid before the activity or course begins.
Scuba Planet's listed payment methods are:
Cash — EUR, USD or EGP Credit/Debit Card Bank Transfer, where applicable
4. Check-In and Arrival
Guests must arrive at least 30 minutes before the scheduled departure or course briefing.
Late arrival may result in the guest missing the scheduled activity, in which case the applicable booking and cancellation conditions may apply and no refund may be provided.
5. Medical Requirements
All divers must complete the required standard diver medical questionnaire before participating in diving activities.
Where a medical condition requires physician approval, the guest must provide a valid medical certificate before diving.
Failure to provide required medical clearance may prevent participation in the activity.
Providing inaccurate or incomplete medical information may affect your ability to participate safely.
6. Certification Requirements
Certified divers must provide:
A valid diving certification card A logbook, digital or printed Valid identification
If a diver cannot provide appropriate proof of certification, Scuba Planet may require the diver to participate in a refresher or alternative programme before undertaking the planned activity.
7. Equipment
Rental equipment is included only where specifically stated in the applicable service or price.
Guests are responsible for rental equipment while it is in their possession or use.
Lost or damaged equipment resulting from negligence may result in replacement or repair charges.
8. National Park Fees
National Park fees are mandatory where applicable and are not included in the listed price unless specifically stated.
Such fees are collected according to applicable local government requirements.
9. Cancellation Policy
Scuba Planet's cancellation policy is as follows:
Cancellation before 3:00 PM the day before
Cancellation made before 03:00 PM on the day before the scheduled trip or dive carries no cancellation fee.
Cancellation after 3:00 PM the day before
Cancellation made after 03:00 PM on the day before is subject to a charge of 50% of the applicable payment.
No-show
A no-show is charged at 100%.
Cancellation after 5:30 PM
Any cancellation made after 05:30 PM will count as a cancellation for the next day.
10. Dive Packages
If a package is booked for two or more divers and some divers subsequently cancel, the package price becomes void and a surcharge may be applied to the remaining bill.
Pre-booked group packages must be paid in full.
If a diver does not complete their package, no refund is provided unless:
Scuba Planet was responsible for the missed dives; or There are extenuating circumstances.
11. Cancellation During an Activity
If a customer decides to cancel or stop part-way through an activity with Scuba Planet:
The customer pays for the dives already completed. The cancellation fee applicable to future dives is determined at the discretion of the manager.
12. Deposits and Failure to Arrive
If a deposit has been paid and the diver fails to arrive at the agreed time, the deposit will be forfeited.
13. Course Cancellations
If a student begins a course and subsequently chooses not to complete it:
Completed training portions are non-refundable. Certification fees are non-refundable. Manuals are non-refundable. Digital learning materials are non-refundable. Remaining training may be completed at a later date, subject to availability.
14. Medical Cancellation
If a guest is unable to dive because of illness or injury before the activity begins:
A refund may be considered upon presentation of a valid medical certificate. Certification fees remain non-refundable. eLearning remains non-refundable. Completed services remain non-refundable.
15. Weather and Safety Cancellations
If Scuba Planet cancels an activity because of:
Unsafe weather Unsafe sea conditions Government restrictions Safety concerns
the guest may choose one of the following:
Full refund Alternative date Credit voucher
Safety decisions may therefore result in changes to the originally planned activity.
16. Early Departure and Missed Activities
No refunds are provided for:
Missed dives Missed boat departures Late arrivals Voluntary early departure from courses Voluntary early departure from dive packages
17. Refund Processing
Approved refunds will be processed within 7–14 business days.
Bank charges, currency exchange differences and payment gateway fees are non-refundable.
18. Diving and Snorkeling Risks
Scuba diving and snorkeling involve inherent risks.
By booking and participating in an activity with Scuba Planet, guests acknowledge the inherent risks associated with these activities and agree to follow the instructions provided by Scuba Planet instructors and dive professionals.
Failure to comply with required safety procedures may result in immediate removal from the activity without refund.
Participation is also subject to the completion of any required medical declaration, liability release and other applicable documentation.
19. Right to Refuse Service
Scuba Planet reserves the right to refuse participation to anyone who:
Appears to be under the influence of alcohol or drugs; Behaves in a dangerous or disruptive manner; Does not meet applicable medical or certification requirements; or Refuses to follow staff safety instructions.
No refund will be issued in these circumstances.
20. Customer Safety Responsibilities
Customers participating in diving, snorkeling or other activities must:
Follow the instructions of Scuba Planet instructors, guides and staff. Follow all safety procedures and briefings. Provide accurate medical information. Provide accurate certification and experience information. Use rental equipment responsibly. Arrive at the required time. Follow applicable environmental and site rules.
Failure to comply may result in removal from an activity without refund, in accordance with these Terms.
21. Changes to Activities
Diving and watersports activities are dependent on operational, environmental and safety conditions.
Scuba Planet may change or cancel an activity where necessary because of weather, sea conditions, government restrictions or safety concerns.
Where Scuba Planet cancels an activity for these reasons, the customer may select the refund, alternative date or credit voucher options specified in these Terms.
22. Prices and Services
Prices and services are those published in the applicable Scuba Planet price list or otherwise confirmed by Scuba Planet.
Specific inclusions and exclusions vary between activities and courses.
Customers should check the applicable service description before booking.
For example, equipment may be included for some services but not others, and National Park fees are not included unless specifically stated.
23. Personal Information
Scuba Planet may require personal, identification, certification and medical information in order to provide diving and other services.
Personal information is handled according to the Scuba Planet Privacy Policy.
Medical information provided for diving purposes is handled as part of the applicable safety and participation requirements.
24. Liability Documentation
These Terms & Conditions do not replace any separate:
Medical Declaration Diver Health Questionnaire Liability Release Training-agency documentation Other documentation required for participation
Customers must complete and sign all documentation applicable to their activity before participating.
25. Complaints
If you have a concern regarding a booking, activity or service, please notify Scuba Planet as soon as possible so that the matter can be investigated and addressed.
Where possible, issues should be reported while you are still at the dive centre or immediately following the relevant activity.
26. Amendments
Scuba Planet may update these Terms & Conditions when necessary.
The latest version published on the Scuba Planet website will apply to future bookings unless otherwise agreed.
27. Acceptance
By making a reservation, paying a deposit, enrolling in a course or participating in an activity with Scuba Planet, you confirm that you have read and accepted these Terms & Conditions and the policies applicable to your booking.
Scuba Planet
Dahab · South Sinai · Egypt
Email: info@scubaplanetdahab.com
Website: www.scubaplanetdahab.com